Privacy Policy
Background
Cable Connections Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits www.cable-connections.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
Account – means an account required to access and/or use certain areas and features of Our Site;
Cookie – means a small text file on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
Cookie Law – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2. Information About Us
Our Site is owned and operated by Cable Connections Ltd, a limited company registered in England under company number 10383923.
Registered Address:
Unit 19 Challenge Enterprise Centre,
Sharps Close,
Portsmouth,
PO3 5RJ
Main Trading Address:
Castle Farm Barn North,
Denmead Road,
Southwick,
Hants,
PO17 6EX
Telephone Number: 02392 639381
VAT Number: 252448702
Data Protection Officer: David Burrows.
Email address: dave@cable-connections.co.uk
Telephone number: 07944746334
Postal address:
Castle Farm Barn North
Denmead Road
Southwick
Hants
PO17 6EX
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e., prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy https://cable-connections.co.uk/cookie-policy/. We do not collect any ‘special category’ or ‘sensitive’ personal data OR personal data relating to children.
| Data Collected | How we Collect the Data |
|---|---|
| Identity Information including Full Name, date of birth, gender. | Through application of training request. |
| Contact information including mobile telephone number, email address and home address. | Application for training, certification, and certification delivery through mobile telephone. Certificates sent to home address. |
| Business information including Client address and contact details. | Through training requests, purchases of courses |
| Payment information including card details and bank account details. | Payment card information is not stored or kept by Cable Connections Ltd, it is entered directly via secured connection to PayPal and processed in line with PayPal’s privacy policy |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we use your personal data, and our lawful bases for doing so:
| What we Do | What Data we Use | Our Lawful Basis |
|---|---|---|
| Registering you on Our Site. | Name, Company Name, Address & Phone Number, email address | Legitimate Interest (to support or communicate with regard to purchased or enquired services |
| Providing and managing your Account. | Name, Company Name, Address & Phone Number, email address, National Insurance | Legitimate Interest (to support or communicate with regard to purchased or enquired services |
| Supplying our services to you. | Name, Company Name, Address & Phone Number, email address, National Insurance | Legitimate Interest (to support or communicate with regard to purchased or enquired services |
| Communicating with you regarding order for courses purchased or enquired about via our website | Name, Company Name, Address & Phone Number, email address, National Insurance | Legitimate Interest (to support or communicate with regard to purchased or enquired services |
| Supplying you with information by email that you have opted-in-to (you may opt-out at any time by | Name, Company Name, Address & Phone Number, email address, National Insurance | Consent |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties (including Highway Electrical Association, Energy Utility Skills, Future Quals) whose content appears on our site and may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Contact information including Name, Company Name, Address & Phone Number, email address | The retention period for retaining the information will be for the duration of the valid training certificate |
| Business information Name, Company Name, Address & Phone Number, email address | The retention period for retaining the information will be for the duration of the learners valid training certificate. |
| Payment information | Payment information is not collected or stored by Cable Connections Ltd |
9. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
- If there is a data breach of individuals/business information we will inform those concerned directly and without undue delay.
10. Do You Share My Personal Data?
We will only share the minimum amount of personal data required by third parties e.g., booking courses may require name, National Insurance, telephone number, email address date of birth.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
11. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see our cookie policy www.cable-connections.co.uk/cookie-policy for further information.
12. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14.
We will respond to your subject request within three weeks of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
13. How Do You Use Cookies?
Our cookie policy is available at www.cable-connections.co.uk/cookie-policy and will only accept necessary cookies required for our website to operate. Non identifiable analytics tracking cookies will only be set on a physical opt in acceptance on the website.
14. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a request, please use the following details for the attention of Centre Manager:
Email address: office@cable-connections.co.uk
Telephone number: 02392 639381
Postal address:
Unit 19 Challenge Enterprise Centre,
Sharps Close,
Portsmouth,
PO3 5RJ
15. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.